Refund Policy

Booking Policy:

• Reservations are confirmed upon receipt of deposit of 50% or full payment.
• Balance payment must be made 30 days before the journey, based on the package.
• Bookings are subject to availability and confirmation by Arsu Journeys.

Cancellation & Refund Policy

Refund eligibility is subject to the policy of the chosen package. Below is a general guideline:

• Cancellations received [30 days] before departure: full refund minus 50% of deposit amount received.
• Cancellations received [15–29 days]: [25%] refund of deposit amount received.
• Cancellations received less than [14 days]: no refund.
• Refunds will be processed within [30 days].

Some components such as flight/train bookings, hotel stays, and visa fees may be strictly non-refundable as noted in the package.

Operator Cancellations

• In the event of tour cancellation, no refund will be provided by the tour operator. However, any refund received from airlines, hotels, or other service providers will be passed on to the customer, strictly as per their respective terms and conditions.

Force Majeure

• Events such as natural disasters, strikes, political unrest, or pandemics may affect tours.
• Refunds or credits will be offered at the company’s discretion, depending on circumstances.

Refund Processing

• Refunds will be processed within 30 days of cancellation approval.
• If a customer Refunds will be made to the original payment method unless otherwise agreed.

1. Partial Refunds

• leaves a tour midway for personal reasons, refunds will not be provided for unused services.

2. Third-Party Services

• Refunds for flights, hotels, or other third-party services are subject to the policies of those providers.
• Arsu Journeys will assist in facilitating claims but cannot guarantee refunds from third parties.