Customer Support Channels
- Email: arsujourneys@gmail.com
- Phone/WhatsApp: +91 90365 54829 / +91 90365 54827
- Emergency support is available during tours via a dedicated helpline.
Response Times
- General inquiries : within 24 hours.
- Booking confirmations: within 48 hours.
- Complaints: acknowledgment within 48 hours, resolution within 7 business days.
Complaints Procedure
- Customers may submit complaints via email, phone, or in writing.
- Each complaint will be logged and assigned a reference number.
- A dedicated staff member will investigate and provide updates until resolution.
- If unresolved, customers may escalate to senior management.
Service Standards
- Staff will treat all customers with respect, courtesy, and professionalism.
- Communication will be clear, timely, and transparent.
- Efforts will be made to resolve issues fairly and efficiently.
Feedback & Continuous Improvement
- Customer feedback is encouraged to improve services.
- Surveys may be sent after tours to evaluate satisfaction.
- Suggestions are reviewed regularly to enhance customer experience.